How long will my neon take to make?
Our production is typically 10-14 business days. We don’t work weekends because we love our job and want to keep it that way!
What currency are they prices on this site?
All of the prices on the site are listed in CAD and are subject to the current exchange rates, as well as any fees your bank may charge.
Do you take rush orders?
Yes! We do take rush orders but of course restrictions do apply. For any orders placed with shorter turn around time then 5-10 business days will incur a rush fee starting at $50 ( A small price to pay for waiting last minute! ) Hot rush under 3 days is also possible, please call or email us directly.
Do you ship?
Yes! We provide guaranteed break free shipping through UPS Ground or Canada Post. Standard turn around time for shipping to West Coast is 1-3 days and East Coast is 4-5 days ontop of production times.
Currently all products have free ground shipping service
* We are not responsible for unexpected weather delays or courier handling error
** We are not responsible for mishandling after product is delivered
Is there warranty on your products?
Yes! All of our signs come up to 1- year of warranty on electrical components.** Our warranty covers only electrical components and we will gladly exchange parts within 1 year of receipt. The warranty will be fulfilled through exchange via UPS ground or other preferred shipping methods. We will not come out to deliver warranty replacements. Please contact us at info@neonetc.com for processing. **Some restrictions may apply. The transformers or sign may not be altered in anyway for warranty to remain valid.
How can I hang my neon sign?
How to display your sign will depend on your backing. To hang your neon, use fishing wire included which are approx 24-36” long. To mount, simply hang it like any picture frame with provided fish wire on pre-driller hole within the sign. For neon and parts with no acrylic backing, direct to wall installation, please call your local electrician* to help you install or ask us for a quote.
Are these real Neon sign?
These signs are all made from LED neon
Benefits of LED Neon
LED Neon lasts up to 3X longer than tradition neon.
LED Neon is safe for the environment and the public as it contains no toxic materials like mercury, which is found in glass neon.
LED Neon is flexible and easy to cut, bend, and shape; unlike glass neon, which requires a master craftsman level of experience to produce, shape, and install.
LED is a solid state semiconductor technology which offers great benefits in energy savings and environmental protection.
Returns or Refunds
All custom signs are created especially for you and are final sale. You may have once loved your cat’s name in neon, but others may not be as tickled, hence we would have a room filled of unsellable signs if we accepted custom returns.
Do you offer repairs?
We do offer repair services for our own local existing customers. Please be aware there are occasions when replacing the whole sign is a more cost effective procedure then making small changes to your existing sign.
I am an Event Planner, could we collaborate?
Hey there, we would love to hear from you. Please email us directly .